FAQ's


ORDERING INFORMATION

Once you have placed your order with Sista & Co. you will receive an email in the form of a confirmation receipt.  If you do not receive this confirmation receipt please contact us at info@sistaandco.com.au

PAYMENT METHOD

Sista & Co. accepts payment through Paypal or major credit cards. All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.  All transactions will show on your credit card statement as Sista & Co.  Please see our Privacy Policy for details on credit card security measures.

PACKAGING

All items will be individually packaged in a microfibre pouch and then placed into a beautifully designed Sista & Co. cylinder.

DELIVERY

Once your order has been received it will be dispatched within 1-2 business days.  All parcels are sent via Sendle with a tracking number.

If you have any delivery enquiries, please contact us via info@sistaandco.com.au Please note that we cannot accept any responsibility for delays whist in transit. 

WHAT IF I ORDER AN ITEM THAT HAS BEEN SOLD OUT OF?

Sista & Co. makes every effort to keep their online store up to date, in the unlikely event that you order and pay for an item that has sold out, we will notify you and offer a solution.  For any enquiries regarding this please email info@sistaandco.com 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email info@sistaandco.com within 10 working days of placing your order.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed

WHOLESALE

We would love to work with you.  Please email us on info@sistaandco.com.au  

 

CARE AND WARRANTY INSTRUCTIONS

CARE INSTRUCTIONS

Sista & Co. fans are individually manufactured by very experienced craftsmen.  They are made in natural timbers and fabrics and are designed to be very light weight but are potentially fragile, so please handle them carefully and when not in use store in a dry place in the microfibre pouch or cylinder. Avoid perfumes, cosmetics or any fluids being spilt on them.  Damage from carelessness is not the responsibility of Sista & Co.

WARRANTY

Sista & Co. will only accept returns if there is a defect in the materials and workmanship. Each individual fan is thoroughly inspected prior to being dispatched and there is no returns/warranty against general wear and team or misuse.

 

 

 

EXCHANGE, RETURNS & REFUNDS

Unfortunately, Sista&Co. are unable to issue exchanges, returns or refunds unless it is in the case of a manufacturing fault.

 

All items are quality checked before they are dispatched however very occasionally there may be a fault which was overlooked.

 

If you receive a faulty item, please email what email address .   within 7 days of receiving your item(s) with your full name, order number and the reason for your concern.  We will then confirm the item(s) availability before processing the request.

 

Customers will be responsible for all Express shipping.  Items not received within this timeframe will not be accepted.

 

Sista&Co. must receive the item(s) in the original packaging via Express Post and in the exact condition it was sent out in.  Please note, that the general wear and team in the course of normal use is not considered a manufacturing fault.

 

Items can be returned to the following address:

 

Sista&Co.

127 Dornoch Terrace

Highgate Hill Qld 4101

 

For refunds, the faulty item will be fully inspected before a refund can be issued.  If you are requesting a refund, we will credit your nominated bank account.